Privacy Policy.
Last updated: [21/02/2026]
Citadel Kingdoms respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our services, including the website, game server, Discord, and in-game shop.
By using Citadel Kingdoms services, you agree to the collection and use of information in accordance with this Privacy Policy.
Data Controller.
Citadel Kingdoms is a trade name of HOUSEWORK Media, which acts as the data controller under applicable data protection laws.
Legal entity details:
Legal entity: HOUSEWORK Media
Trade name: Citadel Kingdoms
Chamber of Commerce (KvK): 98101773
VAT number (BTW): NL005309167B61
HOUSEWORK Media is responsible for how your personal data is processed.
Personal Data We Collect.
We only collect data that is necessary to operate and secure the services.
2.1 Data You Provide
Minecraft username
Discord username and ID
Email address (if provided via tickets, shop, or contact forms)
Payment-related metadata (processed by third-party payment providers)
We do not store full payment details such as credit card numbers.
2.2 Data Collected Automatically
IP address
Connection logs
Timestamps of logins and actions
Server activity and moderation logs
Device and browser information (website only)
This data is collected for security, moderation, analytics, and abuse prevention.
Purpose of Data Processing.
We process personal data for the following purposes:
Operating and maintaining the game server and website
Enforcing rules and Terms of Service
Preventing cheating, abuse, fraud, and ban evasion
Processing purchases and donations
Providing customer support and handling appeals
Improving performance, stability, and player experience
LEGAL BASIS FOR PROCESSING.
Under the General Data Protection Regulation (GDPR), we process data based on:
Contractual necessity – to provide the services you request
Legitimate interest – server security, moderation, and analytics
Legal obligation – compliance with applicable laws
Consent – where explicitly given (for example, contact forms)
DATA SHARING & THIRD PARTIES.
We do not sell your personal data.
We may share limited data with trusted third parties only when necessary, including:
Payment processors
Hosting providers
Analytics tools
Anti-cheat and security services
These third parties process data only on our behalf and are required to comply with applicable data protection laws.
Data Retention.
We retain personal data only for as long as necessary.
Typical retention periods:
Account and moderation logs: as long as required for enforcement and security
Payment records: as required by tax and accounting laws
Appeal and support data: until resolution or legal necessity expires
Data may be retained longer if required for legal claims or fraud prevention.
Your Rights.
Under GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data, where legally permissible
Restrict or object to certain processing
Request data portability
Some data cannot be deleted if required for legal, security, or enforcement purposes.
Requests can be submitted through official support channels.
Security Measures.
We take reasonable technical and organizational measures to protect personal data, including:
Access restrictions
Logging and monitoring
Secure hosting environments
No online service is completely secure. Use of the services is at your own risk.
Alt Accounts & IP Monitoring.
To enforce rules and prevent abuse:
We may monitor IP addresses and connection data
This data may be used to detect alt accounts or ban evasion
Players may be asked to provide clarification in cases of shared networks
This processing is based on legitimate interest and security requirements.
Cookies & Website Analytics.
The Citadel Kingdoms website may use cookies or similar technologies for:
Basic functionality
Analytics and performance measurement
You may disable cookies through your browser settings. Some site features may not function correctly as a result.
Children's Privacy.
Citadel Kingdoms is not directed at children under the age of 13.
If you believe that a minor has provided personal data without parental consent, contact us and we will take appropriate action.
Changes to this Policy.
We may update this Privacy Policy from time to time.
Changes take effect when published. Continued use of the services constitutes acceptance of the updated policy.
Contact.
For privacy-related questions, data requests, or complaints, contact us through the official channels listed on the Citadel Kingdoms website or Discord.
Privacy requests may be addressed to HOUSEWORK Media, referencing Citadel Kingdoms.
